Known Issues in Blackboard

The following are known issues in Blackboard.  Please read for workarounds and details. 

 

 

ISSUES:

 

 


 

 

 

 

 

Known Issue with Q4 2018

 

The "Browse My YouTube Videos" tool in the Content Editor does not work. When you click on the tool, you will get a screen to "Sign in to YouTube". When you click on it, it doesn't go anywhere.

 

    Content editor

 

Recommend to your students to use the Mashups tool when embedding YouTube videos.

 

    YouTube Mashup

 

 

 

 


 

 

 

Issue: Empty Files Submitted to Assignments and Content Collection for Microsoft Windows 10 Edge Users

Impacts: All Faculty users attempting to upload course content and all Student users attaching files for Assignment submissions.

Description:
Files selected for Assignment submissions and Course Content become replaced with an empty file if a user of Microsoft Windows 10 and Edge browser has opened and closed the file after selection and before submission.


Example:

  1. On Windows 10 using the Edge browser access Blackboard Learn.
  2. Navigate into a Course Content Area containing an Assignment.
  3. Open the Assignment and proceed to make a new submission.
  4. Enter a value in the Name field.
  5. Click Browse My Computer > locate and select a Microsoft Word or Excel file containing data.
  6. Before submission use Windows Explorer to open the file > close the file.
  7. Click Submit
  8. Open the submitted file.

Reason: This is a known issue in our current version of Blackboard 9.1, April 2014 Release.

Workaround #1:

  • Do not open the source file after selecting it for upload into Blackboard Learn.  Users should be advised to open files for inspection before uploading/attaching the files to the assignment link in Blackboard Learn.

Workaround #2:

  • Do not use the Edge browser. Use a different browser such as Chrome or Firefox.

Best Practice Info: Blackboard recommends that customers communicate this known issue and workaround suggestions to those end users operating with Microsoft Windows 10 Edge browsers.

 

Solution: There is no patch available for our current version. The target release: Future Reference

 


 

 

 

Issue:  Videos, images and other media do not display within the Blackboard page

Impacts: All Blackboard users

Description:
Video and other unsecure content do not display within Blackboard or opens as a blank page.

Example:
Students and faculty open a Blackboard page that should display a video, an image or other unsecure media and the item does not display on the page. 

Reason:
The Firefox and Chrome web browsers have changed the way they handle unsecure content on secure websites.  Since Blackboard is a secure website, these browsers no longer allow unsecure content such as videos, images and other media pulled from an unsecure website without the user’s knowledge.

Workaround:
  The security settings on Firefox and Chrome must be adjusted to allow “mixed content” to display within the web browser.
Solution: Follow the instructions below based on the web browser you are using:
Display mixed content in Firefox
Display mixed content in Chrome

 


 

 

 

Issue: Inline Grading for Assignments times out after 30 minutes.

Impacts: Faculty using inline grading and taking up to 30 minutes per student before saving the grade.


Description:
When grading a student assignment in the grade center inline grading option, if you take close to 30 minutes to grade one student's paper without saving, you may get kicked back to the full grade center with an error message saying “The requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance.” Your work will be saved and you can go back in and continue grading the student's assignment.


Reason:
Blackboard says this is working as intended and does so because as you are grading – until you actually save it, all of your changes are taking up memory. The time out feature takes effect after 30 minutes so performance is not negatively affected. 


Workaround:
For assignments taking an extended time to grade, save the graded information and then continue.